Cancellation policy

Return & Refund Policy

Effective Date: August 19, 2026

At TiffRiff Studio, we want you to be happy with your purchase. Because our products are often handmade, artist-designed, and produced in small quantities, we have different return terms for retail customers and business-to-business (B2B) orders.

Please read the policy below before making a purchase. This policy applies in addition to any rights you may have under applicable consumer protection laws.

1. Retail Customers

1.1 Returns for Change of Mind

We accept returns of eligible, unused retail products within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition;
Be returned with its original packaging and accessories, where applicable;
Not have been damaged, altered, installed, or modified after delivery; and
Be accompanied by proof of purchase.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Once the returned item is received and inspected, TiffRiff Studio will issue a refund to the original payment method, excluding the original shipping charges, unless otherwise required by law.

1.2 Items That Cannot Be Returned

The following items are generally final sale and are not eligible for return due to change of mind:

Custom or personalized products;
Made-to-order products;
Products produced specifically to a customer's specifications;
Original artwork;
Items that have been used, installed, altered, or damaged after delivery;
Gift cards; and
Clearance or final-sale items clearly identified as such at the time of purchase.

Because handmade and artist-produced pieces may have natural variations in colour, texture, grain, finish, and minor details, these characteristics are not considered defects when they are consistent with the nature of the product described.

1.3 Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@tiffriff.com.

Please include:

Your order number;
A description of the problem; and
Clear photographs of the item and its packaging.

If the item is confirmed to have been damaged before or during delivery, is defective, or was sent incorrectly, TiffRiff Studio will, at our discretion and as appropriate:

Provide a replacement;
Repair the item;
Provide a refund; or
Provide another appropriate resolution.

When the issue is the responsibility of TiffRiff Studio, we will cover reasonable return shipping costs.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

2. Exchanges

We do not generally offer direct exchanges for retail purchases.

If you would like a different product, colour, size, or design, you may return the eligible item in accordance with this policy and place a new order.

For damaged, defective, or incorrectly supplied products, we will work with you to provide an appropriate replacement or other resolution.

3. B2B & Wholesale Orders

B2B and wholesale orders are subject to different return terms because they are typically purchased for commercial purposes and may involve larger quantities, special pricing, production planning, or products prepared specifically for a business customer.

3.1 Change-of-Mind Returns

B2B and wholesale orders are generally final sale and are not eligible for return due to change of mind, ordering the wrong quantity, over-ordering, or a change in the customer's business requirements.

Returns may only be accepted if expressly agreed to by TiffRiff Studio in writing.

If a return is approved, the customer may be responsible for:

Return shipping costs;
Original shipping charges;
Packaging or handling costs; and/or
A reasonable restocking fee, where agreed upon in writing.

3.2 Damaged, Defective, or Incorrect Wholesale Orders

B2B customers must inspect shipments promptly upon receipt.

Any shortage, visible shipping damage, defective product, or incorrect item should be reported to TiffRiff Studio within 7 calendar days of delivery, together with photographs and the relevant order or purchase-order number.

For confirmed defects, shipping damage, or fulfillment errors attributable to TiffRiff Studio, we may provide a replacement, repair, credit, refund, or other appropriate resolution.

3.3 Custom and Made-to-Order B2B Products

Custom, personalized, private-label, branded, or made-to-order B2B products are final sale and cannot be cancelled or returned once production has begun, except where the product is defective, damaged, incorrectly produced, or otherwise subject to a remedy required by applicable law.

Any approved cancellation before production begins may be subject to costs already incurred by TiffRiff Studio, including materials, preparation, design, and production costs.

3.4 Wholesale Minimums and Partial Returns

Where a wholesale order is subject to minimum quantities, case quantities, or other wholesale terms, individual items may not be returned separately unless TiffRiff Studio has agreed to the return in writing.

4. Return Authorization

Please do not send merchandise back without contacting us first.

To request a return, contact:

TiffRiff Studio
Email: support@tiffriff.com
Website: https://www.tiffriff.com/

Please provide your order number and the reason for the return.

If your return is approved, we will provide instructions for returning the item.

Unauthorized returns may be refused or returned to the sender at the sender's expense.

5. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

For eligible change-of-mind retail returns, original shipping charges are generally non-refundable.

Where a refund, cancellation, or other remedy is required by applicable law, the applicable legal requirements will apply.

6. Sale and Promotional Items

Items purchased during a sale or promotional event are subject to the return terms stated at the time of purchase.

Unless otherwise stated, sale items may be returned if they otherwise meet the requirements of this policy.

Items specifically identified as Final Sale are not eligible for change-of-mind returns.

7. Gift Purchases

If an eligible item was purchased as a gift, the recipient may request a return within the applicable return period.

Refunds will generally be issued to the original purchaser and original payment method unless TiffRiff Studio agrees otherwise.

8. Shipping Damage

If your package appears damaged when delivered, please photograph the package and its contents before disposing of any packaging materials.

TiffRiff Studio may require photographs or other information to assess a shipping-damage claim and, where appropriate, to make a claim with the carrier.

9. Customer Responsibility

Customers are responsible for providing accurate shipping information at the time of purchase.

TiffRiff Studio is not responsible for additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to us because it could not be delivered due to incorrect address information, refusal of delivery, or failure to collect the package, any refund may be reduced by applicable shipping, return, or handling costs.

10. Consumer Rights

This policy is intended to provide clear and fair return terms and does not exclude, restrict, or waive any rights or remedies that cannot legally be excluded under applicable Canadian or provincial law.

In particular, certain consumer transactions may have statutory cancellation or refund rights under Ontario's Consumer Protection Act. Where such rights apply, TiffRiff Studio will comply with the applicable legal requirements.

11. Policy Changes

TiffRiff Studio reserves the right to update this Return & Refund Policy from time to time.

The version in effect at the time of your purchase will generally apply to that transaction, subject to any rights or obligations imposed by applicable law.

12. Contact Us

If you have questions about a return, refund, exchange, or damaged order, please contact us: